Worked with: Wolseley Canada, Shopify, RBC Insurance, Ant PC,  Airport Authority of India, and Ministry of Communications and Information Technology of India.

Work experience

Wolseley Canada Inc.

Business Intelligence Analyst

• Conducted GIS based research with the aim to expand the retail branch network, formulating recommendations for the company executives to strategically target underserved markets

• Utilizing advanced SQL and cloud data-warehouse, reengineered the financial month-end process to enhance oversight on procurement trends, improving the process time by 95%

• Served as an SME for data infrastructure requirements for implementation of the new customer insights platform

• Strategized, designed, and implemented the Salesforce Sales and Marketing Cloud platform from the ground up by utilizing Agile Project management approach, successfully deploying the platform to a large user-base by employing effective change management techniques

• Collaborated with cross-functional units to understand business needs and translate them into insightful and dynamic Tableau and Power BI dashboards

• Conducted knowledge sharing sessions with the new members throughout the organization, building strong and lasting relations with the internal stakeholders, and enhancing the data-driven culture in the organization

Costing Specialist, Vendor Data Governance

• Developed advanced KPI dashboards for the Data Governance team for periodic reporting by using Tableau, enhancing the oversight on team’s performance to identify strengths and opportunities for the business

• Designed a database management system using Python and MS Access to overcome the limitations of existing ERP system, allowing to capture and analyze historical product cost trends

• Implemented AI powered Data extraction and manipulation tool, cutting down the process time by 90% and increasing the accuracy by 74%

• Standardized and documented the costing statistics data capturing process to encourage best practices

DeGroote School of Business, McMaster University

Sessional Instructor

• Designed and delivered the Decision Making with Analytics (2DA3) course

• Collaborated with the Career Development Team and Corporate Partners to further enhance the course by integrating trending real-world analytical techniques into the curriculum

• With the progressive teaching technique, achieved exceptional class performance and feedback from the students

Shopify Inc.

Support Apprentice

• Managed D2C e-commerce business of high net-worth retail clients. Developed project lifecycle for a new mobile site including strategy, design (UI/UX), testing, and implementation, increasing revenue by 25%

• Strategized the implementation of Shopify Payments fraud identification system that analyses multi-million cross-border payments and flags high-risk transactions, reducing chargebacks by 20%

• Served as a business coach for 50+ brick-and-mortar stores to develop an effective online business strategy for a successful transition to an online business model, enabling them to flourish in the changing consumer market

• With outstanding results and feedback from merchants and team members, got a recommendation for contract extension by the team lead

Project Ant PC | ACRO Engineering Company 

Senior Technical Executive

• Led technical support team and streamlined daily workflow by implementing process protocols; team achieved 20% better time efficiency

• Created international customer base with minimal marketing expenses, resulting in 30% increase in domestic and international sales revenue and improving brand reputation

• Delivered keynote speech on Artificial Intelligence in Operational Research Department at University of Delhi; added one more government body as a client

• Facilitated E-commerce portal redesign to improve user-friendliness, advance cyber security; Automated Business Processes with the new added features, saving CA$21,600 annually in VS&A and FS&A costs

Ministry of Communications and Information Technology, India

Engineering Intern

• Led a team of 4 to design a code search software that reduced the task-time by 80%; software is still used by Department of Electronics and Information technology

• Organized a departmental training session to familiarize team members with the new tool

• Delivered project ahead of deadline, receiving recognition letter from Additional Director of the department

Airport Authority of India

Engineering Intern

• Developed a computer brain exercise board-game, implementing EZ windows graphics tool on Linux integrated with an intermediate programming language

• Facilitated the software documentation process

• Presented project on submission day, receiving positive feedback from project mentor